Since 1986, Comptel has helped more than 290 service providers across 87 countries meet over one billion subscribers’ communications and infotainment needs. Comptel’s solutions are built on an Event – Analysis – Action strategic framework that leverages the company’s strengths in collecting and analysing Big Data and turning intelligence into opportunities in real time. Comptel’s service fulfillment, mediation, charging and policy control, and predictive social analytics products with implementation and professional services enable service providers to automate customer interactions and other business decisions, to create revenue, reduce costs and lessen churn.
Comptel’s mission is Making Data Beautiful. Comptel aims to become a leading provider of customer interaction automation systems.
Our business is to help our customers to provide best service experience. We allow CSPs to tap into the pool of customer information to run a successful business. We develop our solutions to automate customer interaction that is based on our Event – Analysis – Action strategic framework. Comptel is a world leading vendor of product-based software for telecom operators. Comptel’s products are carrier-grade software solutions that support telecom operators’ and other service providers’ business processes. Comptel’s intention is to be the most highly valued company in its field and the undisputed world leader in Convergent Mediation and Charging as well as in Service Fulfilment areas and Advanced Analytics.
Comptel is looking for an Account Director to Comptel’s Scandinavian operations
Account Director is a key customer facing role, focusing around Comptel’s existing business and accounts.
The Account Directors tasks include
– Sales responsible for selected Comptels Key Accounts in Scandinavia.
– Ensure Comptel’s (technical) position through roadmap planning represented by customer requirements
– Account planning and forecasting (New deals, Add-on sales, CR:s, S&M)
– Delivery planning, Tracking and reporting (incl. risk management)
– Task resourcing together with European Service Centre
Main responsibilities
– A high level of visibility and responsibility in the interaction with Comptel customers, a central part in maintaining high customer satisfaction.
– Holds the responsibility for sales targets of new deals, CRs and Support & Maintenance, as well as the overall responsibility for delivery of services and projects.
– Spends extensive time at customer premises, maintaining both commercial and technical relationships. As Comptel operates using different Business Models, sales and delivery is based on direct customer interaction as well as through our partner and channel network.
– Takes part in the account planning (own accounts and region) and works closely together with Business Development and Solution Architects within the region.
– Cooperates internally with the European Service Centre, Product and Solutions Units and Finance.
Qualifications and Personal Attributes
• Minimum of 5 years of experience in customer interfacing role, or within telecom/IT domain
• Ability to take responsibility and demonstrate leadership
• Ability to use well-structured and standardized processes and techniques
• Excellent communication and management skills
• Familiarity with software projects, design, software integration and planning
• Multitasking and prioritizing skills
• Good presentation and documentation skills
• Naturally good command of oral and written English and Swedish are prerequisites.
To be successful in this position, you need to have excellent organization and communication skills and an ability to influence and negotiate.
While continuously engaging with external customers, you will ensure prospecting, sales and profitability in delivery and support.
Reporting to: Linus Askenäs, Head of Nordic & Baltic
General information
The role is a permanent position. The company is located in the center of Stockholm in spacious, attractive premises. We will review applicants continuously, so please send your CV and cover letter as soon as possible to: cecilia@active-search.se